FAQ | Gonz9 Training

Frequently asked questions

Welcome to our FAQ section! Here you'll find answers to some of the most common questions we receive from our customers. We've compiled this list to help you find the information you need quickly and easily. If you can't find what you're looking for, please don't hesitate to contact us.'re always happy to help!

1) Are there refunds?

Unfortunately, all sales are final and the trainer maintains the right to refuse services. No refunds will be issued for any reason, including but not limited to, relocation, illness, cancellation, and/or unused sessions.

2) Is there a grace period?

Yes, clients will be given a grace period of 15 minutes before the client is considered late and the session is forfeited.

3) What happens if I don't show up to our session?

Complete failure to show up to a session without prior communication to the trainer will result in the forfeiture of the session.

4) What happens if I miss multiple sessions?

Clients that arrive late for more than 3 sessions within the allotted time are subject to termination of services at the discretion of the trainer.

5) What happens if I need to cancel or reschedule within 24 hours of my session?

Cancellations and rescheduling within the 24-hour period of the scheduled session are considered “last-minute” and are subject to session forfeiture. Unfortunate circumstances, work commitments, and/or emergencies are subject to accommodation at the discretion of the trainer.

6) Can I reschedule my session?

Rescheduling is allowed at the availability of the trainer and needs to be arranged within the allotted time otherwise the session will be forfeited.

7) What if I cancel last minute more than 3 times?

Clients with more than 3 last-minute cancellations within the allotted time are subject to termination of services at the discretion of the trainer.

1) Who qualifies for discounts?

As of right discounts are only offered to First Responders, Nurses/Medical Staff, Downtown Hayward Employees, Downtown Hayward (B ST) Residents , Students (16+), Competitive Athletes. You can read more about our discounts on our page.

2) How do I obtain the discount?

You would contact Coach Gustavo to obtain the discount code.

3) Do I need to show proof to obtain a discount?

Yes, please provide identification/ proof of employment to activate discount.

1) What's the difference between memberships and packages?

A: We offer two convenient ways to access our classes: Memberships and Packages. Here's a breakdown of the key differences:

Memberships:
- These are purchased on a recurring monthly basis.
- They offer a lower per-class rate, providing excellent value for regular attendees.
- Members enjoy the convenience of worry-free scheduling and consistent access to classes.
- Members receive priority booking, ensuring you can secure your spot in popular classes.

Packages:
- Packages are purchased as a set number of classes, valid for a longer period (3 months).
- They have a higher per-class rate compared to memberships.
- Packages offer flexibility for those who prefer to attend classes less frequently or have varying schedules.
- They are great for people who have a set amount of time they would like to use classes within.

In essence, memberships are designed for dedicated, regular attendees seeking the best value and priority booking, while packages offer flexibility for those with less consistent schedules.

1) What is Gonz9 Training's Code of Conduct?

Our training facility is meant to be a safe space for all clients regardless of race, ethnicity, sex, and gender. Any disruption to this environment will result in immediate termination of services.
All clients are expected to be respectful of others. This includes respecting the personal space and boundaries of other clients and the trainer. No verbal or physical disrespect of others will be tolerated and will result in immediate termination of services.
The following are examples of conduct that will not be tolerated at the facility:
- Any comments made about other’s bodies or appearance.
- Jokes made at the expense of others.
- Any form of harassment to other facility users and the trainer.

2) What is the code for damages?

Damage to the training facility and equipment due to intentional misconduct and misuse of equipment will result in immediate termination and the trainer will seek legal action for the damages.

3) What happens if someone breaks the code of conducts?

In the event of a breach of our fitness center's code of conduct, appropriate measures will be taken to address the situation promptly and effectively. Depending on the severity of the violation, consequences may range from verbal warnings and temporary suspension of membership privileges to permanent expulsion from the facility. Our priority is to maintain a safe, respectful, and inclusive environment for all members and staff. We hold every individual accountable for upholding our code of conduct, fostering a positive and enjoyable experience for everyone.

Frequently asked questions

About

Opening Hours